Terms of Service

These Terms of Service ("Terms") govern your use of the Maisone platform and services. By accessing or using Maisone, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

1. Acceptance of Terms

By creating an account, submitting a project, or otherwise using the Maisone platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Services

Maisone provides a turnkey fashion production platform that includes, but is not limited to:

• •Design and concept development, including tech pack creation and pattern making
• •Fabric sourcing and material procurement
• •Sample development and revision management
• •Factory matching and production management
• •Quality control and inspection
• •Packaging, fulfillment, and logistics coordination

The specific scope of services for each project is defined in the project agreement or quote provided before production begins. Maisone acts as a production management intermediary and does not directly manufacture garments.

3. Pricing and Payment

All prices are quoted in US Dollars unless otherwise specified. Pricing is based on the project scope at the time of quoting and is subject to the following terms:

• •Deposit: A non-refundable deposit (typically 50% of the total project cost) is required before design work begins.
• •Production payment: The remaining balance is due before production begins, after sample approval.
• •Scope changes: Material changes to the project scope (additional styles, quantity increases, fabric upgrades) may result in revised pricing. We will notify you of any price changes before proceeding.
• •Currency: Final invoiced amounts may vary slightly due to currency exchange rate fluctuations if your payment currency differs from the quoted currency.

4. Production Timeline

Production timelines provided are estimates based on our experience and factory capacity at the time of quoting. Typical project timelines range from 12 to 20 weeks from concept to delivery.

Timelines may be affected by factors including but not limited to:

• •Delays in client approvals or feedback
• •Additional revision rounds beyond what is included
• •Material availability and supply chain disruptions
• •Force majeure events (natural disasters, pandemics, trade restrictions)

We will communicate any anticipated delays promptly and work to minimize their impact on your project.

5. Cancellation and Refunds

Cancellation terms depend on the stage of your project:

• •Before design begins: Full refund minus a 10% administrative fee.
• •During design phase: Deposit is non-refundable. You receive all completed design work (tech packs, patterns, mood boards).
• •After sample approval: No refund on design costs. Fabric and material costs that have already been incurred are non-refundable.
• •During production: No refunds once production has commenced. You are entitled to receive whatever has been produced to that point.

All cancellation requests must be submitted in writing to [email protected].

6. Intellectual Property

Ownership of intellectual property is allocated as follows:

• •Your designs: All tech packs, patterns, design files, and brand assets created for your project are your intellectual property upon full payment. You may use them with any manufacturer.
• •Your brand: Your brand name, trademarks, logos, and brand identity remain entirely yours.
• •Maisone platform: The Maisone platform, tools, processes, and proprietary systems remain our intellectual property.
• •Portfolio usage: We may feature your brand name and non-confidential project details in our portfolio, unless you opt out in writing.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• •Maisone's total liability for any claim arising from or related to a project shall not exceed the total amount paid by you for that project.
• •We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
• •We are not liable for delays, defects, or losses caused by third-party manufacturing partners, shipping carriers, or force majeure events, though we will work diligently to resolve such issues on your behalf.

If a production batch fails our quality inspection, we will work with the factory to remanufacture or remedy the defect at no additional cost to you, subject to reasonable timelines.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from or related to these Terms or the use of the Maisone platform shall be subject to the exclusive jurisdiction of the courts of Paris, France.

For clients outside the European Union, we are open to discussing alternative dispute resolution mechanisms, including arbitration, on a case-by-case basis.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.

For material changes that affect active projects, we will notify affected clients directly via email at least 30 days before the changes take effect.

Questions about these Terms? Contact us at [email protected].