Terms & Conditions.

1. Who we are.

Maisone is the trading name of Atelier Maisone, a French société registered at 229 rue Saint-Honoré, 75001 Paris. Our VAT (TVA intracommunautaire) is on request. Contact: [email protected].

2. Scope of service.

We provide design, pattern making, sampling, production, finishing, packaging, and shipping of clothing under contract with brands, creators, retailers, and individuals. Specific scope and pricing are agreed in a project quote before any work begins.

3. Quotes and orders.

1. Every project starts with a written quote (PDF or email). The quote lists pieces, quantities, fabrics, hardware, finishing, packaging, ship terms, and total price.
2. Quotes are valid for 30 days from issue unless otherwise stated.
3. An order is formed only when the client signs (or replies "approved") on the quote and pays the first instalment.
4. Once signed, the quote becomes a binding contract. Changes to scope must be agreed in writing and may revise price and delivery date.

4. Payment terms.

• 50% on tech-pack sign-off, 50% on production sign-off (before final shipment).
• Projects over $50,000 may be structured across three payments by mutual agreement.
• Accepted methods: SWIFT wire (EUR, USD, AED, SGD), card (adds 2.9% surcharge), French SEPA, UAE corporate transfer.
• Invoices include French VAT where applicable. EU B2B reverse-charge available with a valid VAT number.
• Late payment: 1.5% per month or maximum allowed by French commercial law, whichever is lower. A 40 EUR fixed indemnity applies per French law L441-10.

5. Intellectual property.

Designs, sketches, tech packs, patterns, hardware specs, and finished pieces produced from a client brief belong to the client. We sign a mutual NDA at intake covering the client's materials and ours. The atelier retains a non-exclusive right to use anonymised process images (no client name, no client logo) for our own portfolio unless the client objects in writing.

Where the atelier contributes original design (its own pattern, its own fabric development), the atelier retains ownership unless the contract expressly transfers it.

6. Confidentiality and non-compete.

Mutual NDA at intake covering project details, audience metrics, pricing, and unreleased designs. For creator partnerships, we agree not to take on a directly competing creator in the same vertical and audience-size band for 12 months after the client's launch. Stronger exclusivity is available as a paid add-on.

7. Delivery and shipping.

Standard shipping is DHL Express on a DAP (Delivered At Place) basis. Estimated transit times by destination are listed on the project quote and on the individual launch pages. The atelier is responsible for goods until handover to the courier; the courier and destination customs are responsible thereafter.

Import duties and VAT/GST on import are the client's responsibility unless the quote says otherwise. We file the commercial invoice and certificate of origin and pre-clear where possible.

8. Acceptance and defects.

The client must inspect goods on receipt and notify us in writing of any non-conformity within 14 days of delivery. After that window, goods are deemed accepted. Non-conformity claims must include photographs and a clear description of the defect. See the Refunds & Returns page for the remedy framework.

9. Cancellation.

The client may cancel before production begins. Design and sampling fees for work already done are not refundable; production fees not yet paid are not invoiced. After production begins, cancellation does not entitle the client to a refund of production fees because the fabric is already cut and the labour is already booked.

10. Liability.

Our total liability for any project is limited to the amount the client has paid us under that project. We are not liable for indirect, consequential, or lost-profit damages. Nothing in these terms limits liability for gross negligence, fraud, or any liability that cannot be limited under French law.

11. Force majeure.

Neither party is in breach for delays caused by events beyond reasonable control: strike action at suppliers or couriers, customs holds, natural disasters, civil unrest, public-health restrictions, or material shortages declared by the mill of origin. Delivery dates extend by the duration of the event.

12. Data and privacy.

We process client data under our Privacy Policy, which is incorporated into these terms by reference. The relevant supervisory authority is the French CNIL.

13. Governing law and jurisdiction.

These terms are governed by French law. Disputes are subject to the exclusive jurisdiction of the courts of Paris, France. For consumer clients (B2C), French and EU consumer protection rules continue to apply. For B2B clients, the parties may agree to arbitration under the ICC Rules in Paris.

14. Changes to these terms.

We may update these terms by posting a revised version on this page with a new "last updated" date. Material changes will be communicated by email to active clients at least 30 days before they take effect.

15. Contact for terms questions.

Email [email protected] with "Terms" in the subject. We reply within two business days.