Maisone ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. We are based in Paris, France and comply with the General Data Protection Regulation (GDPR) and applicable French data protection law.
By using Maisone, you consent to the practices described in this policy. If you do not agree, please discontinue use of the platform.
1. What We Collect
We collect information that you provide directly to us, as well as information generated through your use of the platform:
- •Account information: Name, email address, phone number, business name, and billing address when you create an account or request a quote.
- •Project data: Design files, mood boards, brand assets, tech packs, and communications related to your production projects.
- •Payment information: Credit card details and billing information, processed securely through our payment provider (Stripe). We do not store full card numbers on our servers.
- •Usage data: Pages visited, features used, session duration, browser type, device information, and IP address.
- •Communications: Messages sent through our contact form, email correspondence, and consultation booking details.
2. How We Use Your Information
We use your information for the following purposes:
- •Service delivery: To manage your production projects, communicate with factories on your behalf, and deliver your finished products.
- •Account management: To create and maintain your Studio account, process payments, and provide customer support.
- •Communication: To send project updates, respond to inquiries, and share relevant information about our services.
- •Platform improvement: To analyze how the platform is used, identify issues, and improve our services.
- •Legal compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Storage and Security
Your data is stored on secure servers managed by our cloud infrastructure provider (Amazon Web Services) with data centers located in the European Union and Asia-Pacific regions. We implement industry-standard security measures including:
- •TLS/SSL encryption for all data in transit
- •Encryption at rest for stored data
- •Regular security audits and vulnerability assessments
- •Access controls and authentication for all internal systems
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Project data is retained for the duration of your account plus 3 years for legal and accounting purposes.
4. Your Rights Under GDPR
If you are located in the European Economic Area, you have the following rights regarding your personal data:
- •Right of access: You may request a copy of the personal data we hold about you.
- •Right to rectification: You may request that we correct inaccurate or incomplete data.
- •Right to erasure: You may request deletion of your personal data, subject to legal retention requirements.
- •Right to restrict processing: You may request that we limit how we use your data.
- •Right to data portability: You may request your data in a structured, machine-readable format.
- •Right to object: You may object to the processing of your data for direct marketing purposes.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
5. Cookies
We use cookies and similar technologies to enhance your experience on our platform:
- •Essential cookies: Required for the platform to function. These include session tokens and authentication cookies. Cannot be disabled.
- •Preference cookies: Remember your settings such as language and currency preferences.
- •Analytics cookies: Help us understand how visitors interact with the platform. This data is aggregated and anonymized.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
6. Third Parties
We share your information with third parties only when necessary to provide our services:
- •Manufacturing partners: We share relevant project specifications (tech packs, measurements, material requirements) with our factory partners to produce your garments. We do not share your personal contact details with factories.
- •Payment processors: Stripe processes your payment information under their own privacy policy.
- •Shipping providers: Delivery addresses are shared with logistics partners to fulfill shipments.
- •Cloud infrastructure: Amazon Web Services and Cloudflare host our platform and process data on our behalf under data processing agreements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Maisone
229 rue Saint-Honore, 75001 Paris, France
Email: [email protected]
You also have the right to lodge a complaint with the French data protection authority (CNIL) if you believe your data rights have been violated.